Privacy Policy

Effective date: 25 April 2026
Operator: Inara Organics Pte. Ltd. (Singapore)
Contact: [email protected]

What Sharkflow is

Sharkflow is an internal operations and customer-support platform built and operated by Inara Organics Pte. Ltd. Sharkflow connects to Meta Platforms (Instagram and Messenger) on our own behalf to receive and respond to direct messages from customers who voluntarily contact our business accounts.

What we collect via the Meta integration

When a customer sends a direct message to one of our Instagram or Messenger business accounts, Meta forwards the following to Sharkflow via webhook:

  • The customer's Instagram-scoped user ID (issued by Meta)
  • Their public username
  • The text and media of the message they sent
  • Timestamps and message identifiers

We do not collect the customer's email address, phone number, location, device identifiers, or any other information unless they choose to share it in the conversation.

How we use it

  1. To reply to the customer's enquiry.
  2. To link the conversation to the customer's order (if they have one) for support continuity.
  3. To maintain a record of past conversations for quality assurance.

We do not sell, rent, or share message data with third parties for marketing.

How long we keep it

Conversations are retained while you remain a customer of Inara Organics and for up to 24 months after your last interaction, after which they are purged. You may request earlier deletion at any time (see Data Deletion).

Your rights

You may request:

  • A copy of the data we hold about you.
  • Correction of inaccurate data.
  • Deletion of your data.

To make a request, email [email protected] or follow the data deletion process.

Sub-processors

  • Meta Platforms, Inc. — message transport (Instagram / Messenger APIs).
  • Cloudflare, Inc. — edge networking and TLS termination.
  • Hosting provider — data hosted in Singapore.

Children

Sharkflow is not directed to children under 13. We do not knowingly collect data from minors.

Changes

We may update this policy. Material changes will be published on this page with a new effective date.

Contact

Inara Organics Pte. Ltd.
Singapore
[email protected]